tk99 Privacy Policy

This privacy policy ("Policy") applies to all users of the tk99 platform's services. By visiting our website, registering an account, or using any of our services, you agree to the terms of this Policy. This Policy is linked to our Terms and Conditions and both documents should be read together. If you have any questions, our support team is available 24/7 to help in Bengali and English.

tk99 believes that protecting user data is not just a legal obligation — it is an integral part of our service. We therefore store your information using the latest technology and practices.

The following types of information may be collected when you create an account and use tk99's services:

1.1 Information you provide directly

• Full name, date of birth, and national identity card or other identity document
• Mobile number and email address
• Bank account or mobile wallet details (bKash, Nagad, Rocket)
• Username and password chosen at the time of account creation
• Content of communications with our support team

1.2 Automatically collected information

• IP address and device identification data
• Browser type, operating system, and version
• Login times, page visit patterns, and click data
• Login times and session details

1.3 Cookies and tracking technologies

We use cookies, web beacons, and similar technologies to improve site functionality and personalise the user experience. Cookies can be managed from your browser settings; however, disabling certain cookies may cause some features to stop working properly.

Collected information is used only for the specific purposes listed below:

2.1 Account management and verification

Information is used to create new accounts, verify logins (via OTP and other methods), confirm age, and verify identity. tk99 ensures that only individuals aged 21 or above can create an account.

2.2 Processing financial transactions

Your mobile wallet or bank details are required for deposits and withdrawals. This information is used solely to complete transactions and is never sold to third parties.

2.3 Support and communication

Your contact details are used to communicate with you via live chat and email, resolve technical issues, and send important notifications.

2.4 Security and fraud prevention

Information is analysed to detect unauthorised access, multiple accounts, and suspicious transactions. This keeps all users' accounts secure.

2.5 Service improvement

We continuously improve the platform experience by analysing user behaviour. This analysis is aggregated and cannot be used to identify any individual directly.

tk99 uses industry-standard technology to keep your information secure.

3.1 Encryption

All data transfers are encrypted using SSL (Secure Socket Layer) technology. This means third parties cannot read data travelling between your browser and our servers. Financial data is stored with the highest level of AES encryption.

3.2 Server security

Our servers are protected through firewalls, intrusion detection systems, and regular security audits. Only authorised staff may access your information for specific purposes and within strict access controls.

3.3 Retention period

Information is retained for as long as your account is active and for as long as required to meet legal obligations. Some information may be kept for a defined period even after an account is closed.

tk99 does not sell, rent, or trade your personal information. However, information may be disclosed in certain circumstances:

4.1 Service provider partners

Limited information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer) and technology services. These partners may only use the information for the specific task assigned and are bound by confidentiality agreements.

4.2 Legal obligations

If we receive a court order or a lawful request from a competent authority, we may be required to disclose information in accordance with applicable law.

4.3 Changes to the organisation

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity, but the terms of this Policy will continue to apply.

As a tk99 user, you have certain rights over your own information:

5.1 Right to access information

You may request details of your stored information at any time. We will provide that information to you within a reasonable time.

5.2 Right to correct information

If any information on your account is incorrect or out of date, you may request a correction. Our support team will assist you with this process via live chat or email.

5.3 Right to close your account

You may request that your tk99 account be closed. After the account is closed, your personal information will be deleted except where required by law. You can find more details on temporarily suspending or permanently closing an account in the Responsible Gaming guidelines.

5.4 Right to opt out of marketing communications

If you do not wish to receive promotional messages or notifications, you may inform the support team at any time to stop this service. However, important account-related notifications (such as security alerts) will continue to be sent.

tk99 clearly states that this platform is not for anyone under the age of 21. Age is verified at registration, and if there is reason to suspect a user is underage, the account is suspended immediately.

We do not knowingly collect information from anyone under the age of 21. If we become aware that an underage person has created an account, we close that account and delete the associated information.

Our servers may be located in various countries. For any data transfer, we ensure that internationally recognised data protection standards are maintained in the destination country or organisation.

Encryption is always used for data transfers, and data protection obligations are included in agreements with third parties.

tk99 reserves the right to update this privacy policy as needed. For any significant changes, we will send a notification to your registered mobile number or email.

If you continue to use the site or log in after a change, you will be considered to have agreed to the updated policy. The date of the most recent update will be clearly shown at the top of the page. You can find answers to more privacy-related questions in our FAQ section.

If you have any questions, complaints, or requests regarding this privacy policy, please contact us:

• Live chat: 24/7 direct support (Bengali and English)
• Email: [email protected]

For information requests, we aim to respond within a reasonable time after receiving your message. You can learn more about us on our About Us page.