tk99 Responsible Gambling — Keep Yourself Safe
Entertainment stays enjoyable when it stays in control. tk99 wants every player to use the platform in a healthy and aware way — for their own sake and their family's.
Our Commitment
At tk99, we believe that gambling and betting are a form of entertainment — not a source of problems. That is why we are committed from the outset to creating a healthy playing environment for every user. Under our terms and conditions, we have a strict age verification policy for all users, and anyone under 21 is completely prohibited from opening or using an account.
People do not always notice when their playing habits are gradually becoming a concern. tk99 provides various self-control tools for those moments — such as setting deposit limits, taking session breaks, and requesting a full self-exclusion. You can also read our privacy policy for more details on our policies.
If playing starts to feel more like stress than enjoyment, or begins to affect your finances or family relationships — taking a break is the right call. tk99's 24/7 live chat and email support are always available. For common questions, our FAQ section has straightforward answers.
tk99's Commitment
- Account registration is open to users aged 21 and above only
- Set your own deposit and loss limits
- Request self-exclusion at any time
- Measures in place to prevent minors from accessing accounts
- Active support when signs of problematic gambling are identified
- 24/7 live chat and email support in Bengali and English
Self-Control Tools
tk99 puts control directly in your hands. Use the tools below to define the boundaries of your own play.
Daily and weekly deposit limits
Set the maximum amount you deposit each day or each week. Once a limit is set, it takes effect immediately.
Session time control
Set a limit on how long you play each session. When the time is up, the system will automatically notify you to take a break.
Short-term break (cooling off)
Take a break from your account for a few days — anywhere from 24 hours to 30 days. During this period, logging in or placing bets will not be possible.
Long-term self-exclusion
If you feel you need an extended break, you can request to close your account for 6 months or permanently. No promotional communications will be sent during the exclusion period.
Weekly loss cap
Set a maximum amount you are willing to lose in a week. Once the limit is reached, betting will not be possible for the rest of that week.
Minor protection
Use password protection on shared family devices and keep your tk99 account logged out, so underage family members cannot gain access.
Self-Exclusion Request
If you feel you need some distance, fill in the form below and send a request to our support team. The team will action your request within 24 hours.
Or contact us directly via live chat — our team is ready to assist you in Bengali.
Important information
Once self-exclusion is in effect, the account cannot be reactivated before the chosen period ends.
Any balance remaining in your account during the exclusion period can still be withdrawn.
For permanent exclusion, the account will be fully closed and cannot be reopened.
For any questions, contact us via 24/7 live chat or email.
Age verification is mandatory for us
To create an account on tk99 and take part in any form of betting or casino games, you must be at least 21 years old. We confirm age during account verification. It is also your responsibility to inform us if an underage person attempts to open an account.
Warning Signs
Problematic gambling habits do not always develop overnight. If you notice any of the signs below in yourself or someone you know, take care.
Spending beyond budget
Repeatedly going beyond a set weekly or monthly budget — even spending money put aside for daily expenses.
Chasing losses
Placing more bets after a loss in the hope of winning back the money — this is a clear warning sign.
Strain on family relationships
Hiding gambling activity from family or friends, growing distant from them, or lying about financial matters.
Losing track of time
Spending hours on end playing, losing sleep, or losing focus on work or studies.
Emotional instability
Feeling uncomfortable or irritable when unable to play, or being unable to make sound decisions due to emotional tension while playing.
Growing debt
Taking out loans to gamble, borrowing from people you know, or draining savings.
Ways to Get Help
Dealing with problematic gambling habits alone is difficult. Asking for help takes courage. Reach out through the channels below.
tk99 Live Chat
Support is available in Bengali and English via 24/7 live chat. Contact our team directly for help with control tools or self-exclusion.
Email Support
You can also reach us by email outside of live chat. If you describe your situation in detail, our team will help take the steps needed.
Family and trusted people
Talk openly with family or close friends. People close to you can often help you understand the depth of a problem and work toward a solution.
Professional advice
Consult a mental health specialist or counsellor. Trained counselling services are available at various mental health centres across Bangladesh.
What to do if someone in your family is struggling?
If you are concerned about a family member, start by trying to talk to them calmly. Rather than criticising directly, express your concern — conversations like "I am worried about you" tend to be more effective.
You can also contact tk99 directly to provide information about that account. We will assess the situation and take the steps needed.
Seeking professional family counselling is also a worthwhile step — it allows the whole family to face the issue together.
Tips for Healthy Play
Responsible gambling is not just about avoiding problems — it means keeping gambling in its place as entertainment. A few simple habits can help with that:
- Set a clear budget before you play and stick to it — avoid the "just a little more" mindset.
- Avoid placing bets on impulse, especially when you are feeling down or angry.
- Play for entertainment only — not to chase losses.
- Take regular breaks — avoid playing for long stretches at a time.
- Do not play under the influence of alcohol or anything else — keep your judgement clear.
- Keep tk99's self-control tools active — they are there for you.
- Spend time with family and friends — gambling should not replace your social life.
Keep in mind
Gambling is an activity that carries risk of loss. There is no guaranteed method for winning in the long run at casino or sports betting — every bet is a game of chance.
When the enjoyment fades and anxiety or pressure sets in, that is the right time to stop. That is not weakness — it is the right decision.
tk99 is always here for you — not just in the game, but when you need us. Our support team can speak Bengali and your privacy is fully protected.